Dubai Electricity and Waterworks Authority (DEWA) launched its Metaverse platform ‘DEWAVerse’ and became the first local government organization to launch a platform on Metaverse to serve its customers, employees and members of society.
DEWA invests in Metaverse technology to implement and develop current and future projects.(Dubai Launches DEW Averse Platform on Metaverse)which contributes to the happiness of the stakeholders business development Optimization and productivity and cost reduction
It was announced during the DEWA Digital Transformation Steering Committee meeting that McKinsey also attended and presented the 2022 Digital Intelligence Assessment Report, emphasizing that DEWA maintains its position as a global digital leader in utilities.
“At DEWA, we are committed to improving the use of our 4th Industrial Revolution technologies, including Metaverse, a new pillar and way of working across key sectors. to take advantage of this technology to discover new opportunities and offer innovative solutions at Accelerate growth to enhance Dubai’s regional and global position.
This has helped to achieve the vision and order of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai. To leverage digital technology and artificial intelligence to promote operations and improve people’s quality of life.
It also supports the Dubai Metaverse strategy launched by the Crown Prince of Dubai, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. and Chairman of the Dubai Executive Council It aims to transform Dubai into one of the top 10 meta-economic countries in the world. A global hub for the metaverse community to enhance its success in this area,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
during the meeting Seven projects using Metaverse technology were reviewed, including a customer service center. which is the first in the area This allows customers to communicate with call center representatives to answer questions and transact in the virtual world. Dubai Launches DEW Averse Platform on Metaverse
DEWA Workplace allows users to move around DEWA buildings and hold meetings in the virtual world. hold a brainstorming meeting Discuss the challenge and develop the best solutions using innovative tools in the virtual world. First Aid and Fire Safety Guides virtual first aid and fire safety procedures. MetaDrone collects data on solar panels, edits and generates reports using VR DEWA Onboarding, helping new employees learn about their vision and mission. of DEWA virtual reality
DEWA was one of the first government agencies in Dubai to make a smart transformation of all services within 100% in 2014. DEWA’s key goals in its journey include the adoption of Google Glasses in 2014, marking a new shift in quality of service provided This app has been specifically designed to meet DEWA’s needs to monitor malfunctions at stations. In 2016, DEWA adopted HoloLens technology from Microsoft to improve operations and improve productivity. DEWA is the first government organization to apply this technology to electricity and water services. DEWA also started using Smart Helmet & Smart Glasses (DAQRI) in 2017, working with virtual reality technology to support engineers in power plants.
DEWA hosts the Water, Energy, Technology and Environment Exhibition (WETEX) and the 22nd Dubai Solar Show (DSS) in 2020 through a virtual 3D platform. For the first time in the MENA region, the exhibition offers visitors and exhibitors the opportunity to participate without travelling. DEWA has also provided Virtual Reality Studio and Self-Service for employees. The studio provides mock training on first aid. safety procedures and fire protection, an overview of DEWA, projects, strategies, and services provided to DEWA employees and customers.
In 2021, DEWA launched a virtual production and distribution project for energy and water. which provides a 3D experience of 132/11 kV substations, interactive training tests. and simulation models and visualizations for devices and devices. In network distribution, in 2022, DEWA launched a Digital Guide and Virtual Orientation tour at the Innovation Center at Mohammed bin Rashid Al Maktoum Solar Park using augmented reality technology.